Systole Health is a venture-backed startup focused on transforming care for women’s heart health through evidence-based virtual shared medical appointments (SMAs).

We’re looking for an Operations Associate to join our growing team! This role is a unique blend of daily customer support (50%) and strategic operational growth projects (50%), making it ideal for someone who thrives in both patient-facing interactions and behind-the-scenes process improvement. You’ll play a critical role in ensuring a seamless experience for our patients while helping build scalable operational systems for the future.

This position reports directly to the COO & Cofounder, offering a high level of ownership, mentorship, and exposure to strategic decision-making.

About the Role

Customer Support & Patient Experience (50%)

• Guide patients through onboarding via phone, email, and our EMR system (Healthie)
• Track each patient's onboarding journey to ensure they move efficiently from sign-up to active care
• Review patient availability, schedule group visits, and ensure patients are prepared for their appointments
• Explain the Systole program and answer questions about visits, scheduling, technology, and program details
• Complete insurance prior authorizations for medications
• Monitor patient satisfaction, track feedback, and proactively resolve patient experience concerns
• Maintain accurate records and workflows using Airtable, Google Sheets, CoverMyMeds, and Healthie

Strategic Operations & Growth Projects (50%)

• Track and analyze onboarding trends and learnings to improve efficiency, experience, and reporting
• Build workflows and operational tools to streamline internal processes
• Support new partner implementations, including patient enrollment planning and developing partnership materials
• Collaborate directly with partner administrative teams to ensure a smooth hand-off and ongoing coordination
• Expand insurance offering, including submitting and tracking new provider applications

Who We’re Looking For

• Operationally savvy – You love building systems, streamlining workflows, and solving complex logistical challenges.
• People-focused – You’re energized by working with patients, answering questions, and improving their experience.
• Detail-oriented & proactive – You take ownership, anticipate needs, and follow through without constant oversight.
• Tech-driven – You have experience with Google Sheets and are comfortable learning new software like Healthie, Airtable, CoverMyMeds, and ChatGPT.
• A problem solver – You enjoy troubleshooting, finding solutions, and refining processes for better efficiency.
• Mission-driven – You’re passionate about improving healthcare access, especially for women’s health.

This position offers a rare opportunity to help shape a new model of care from the ground up. Over time, this role offers the opportunity to grow into a senior operations or patient experience role as the company expands.